Internships and Job Opportunities

Micrographic Sciences, Inc. or MSI has openings for one or more positions in Savannah.

MSI's customers include many of the largest banks in the country. These are real positions with an expectation that they will turn into a permanent position.

MSI is offering serious positions for serious young adults.

MSI's web site is: http://www.micrographicsciences.net

Job Title: Customer Support Engineer

MSI would like to offer you a temporary contract position. This contract will last until the end of March, or until either you or MSI decides that the contract should terminate.

MSI hopes that the contract period goes well. On or before, March 31, MSI hopes to offer you a regular position with MSI.

During the trial period, MSI offers $692.32 every two weeks. (This is the equivalent of a rate of $18,000 per year.)

After the trial period, if all goes well, MSI offers $923.08 every two weeks plus benefits. (This is the equivalent of a rate of $24,000 a year.)

At the end of the first year, MSI will offer a variety of performance incentives in addition to a normal increase. If you are successful, and master the duties assigned to you, there will be ample opportunity for a significant increase in compensation.

Job Duties:

Your second most important duty will be to maintain systems used for product QA testing and for problem reproduction. As part of those duties, you will test new hot fixes and enhancements before they are released. You may demonstrate problems to other MSI personnel locally or remotely. However, your active, immediate participation in our QA efforts may be your best opportunity to learn the products quickly.

The most important duty is to accept customer support calls from MSI ANF, and IDS customers. You should be able to gather all of the relevant information for trouble shooting problems and issues. You should be able to perform routine support including configuration for MSI applications. You should be able to navigate around in Windows, Fax Software, Networking, and other supporting aspects of the environment.

You will also assist with and be able to perform simpler installations of MSI software at customer sites. Initially, this will be a minor task for you. Over time, we expect you to do a greater percentage of the installations.

You will serve as an assistant MSI Information Security Officer.

Specific Tasks that you will be expected to perform:

You will assist with the QA testing of the Windows based replacement for the OS/2 based Innovasion. This will be your primary focus for the remainder of 20005. It will continue to be a major priority while you are working with MSI.
Be able to take customer support calls. You will be able to resolve most calls with minimal or no assistance from other MSI personnel. When assistance is needed, you should be able to provide a detailed explanation of the problem and how to recreate it to speed resolution. (This will ultimately be your most important task.)
You may be asked to assist with installation and on site troubleshooting.
Serve as an assistant MSI Information Security Officer. You will make sure that fix packs and security updates are current. (This task will not take but a few minutes daily. However, it is very important.

Performance Plan:

By the end of the first month of full time work, it is expected that you will have a strong working knowledge of MSI's ANF, ANF Job Manager, and IDS products. You will also be familiar enough with Carreker's Innovasion to be able to support the MSI products.

At the end of the first month, you will be expected to also have updated the installations of the products on a MSI test system in our Savannah office.

Starting at the end of the second month, you are expected to start taking support calls. By the end of the second month, you should be showing significant progress at mastering the products and their support environment.

By the start of the third month, you may be ready to start assisting with or doing simpler installations.

If by the end of March, if MSI and you decide to continue the relationship, MSI expects you to relocate to work out of MSI's headquarters in Cincinnati. However, MSI may wish for you to move to Cincinnati sooner. We will work with you to get the best timing for you as well as MSI.

MSI wants all of our employees to share in our success and growth. MSI hopes that you will be successful with MSI and looks forward to a long association with you.

It is a pleasure to invite you to join us. I hope you will be a successful and happy part of the MSI team.

Walter Silverman
MSI
Phone: 912-232-6131